FAQs

You Asked, We Answered

What is your return policy?

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.


Please email info@mydesignerclothing.com to request a refund and we will assign you a tracking Ref#


We need full details of the reason for the return. Return on customised item will only be accepted if there is an error and full refund will be provided.

What are your payment options?

You can use any of the payment types below to pay for your order.


• Visa

• PayPal


Your details are safe with us as we take security very seriously.

What happens if my order is not correct or not as I expected?

If the error is ours, we will reprint free of charge. If the error is yours, we will reprint for 25% of the original amount.

The clothing isn't the colour I expected, can I return it?

If we have accidently sent you the wrong colour, you can absolutely return it and we will remake it for you. If we have sent you the colour you ordered, however, we cannot accept it for return as it is a bepoke item that has been made just for you. The colours on screen all have names which appear when you select them, and the colour is also written next to your shirt in your basket. Please do check these carefully, as colours can appear differently on different monitors.

How do I wash my printed garments?

Firstly, please ignore the washing instructions in the garment itself. These are for a blank garment and not a printed one.

Wash your shirts at 30 degrees or less. Iron on reverse (cool). Do not tumble-dry.

What are the normal delivery times?

We try our best to get your order to you as soon as possible. After dispatch, our standard delivery typically arrives in 10 working days.

 

How much do you charge for delivery?

Standard delivery cost is £3.95.

What type of clothing do you have available?

Ready made designs, personalised clothing, embroidery.